We usually get several questions about our services, especially if this is the first time that you've used a pet sitter. If you don't find an answer below to your specific question, please E-mail or call us to find out more.
What areas do you service? We provide service to part or all of the various zip codes: 46037, 46038, 46040, 46055, 46060, 46235, 46236, 46240, 46250. Please contact us to see if we cover your area.
What happens if you keep our keys on file? Your peace-of-mind and security are important to us. For future pet sitting visits, we recommend having your key on file. We tag each key with a number and keep it locked in a secure location. Please provide two keys. One will be for the pet sitter to keep. The other will be kept at our office as a backup in case of an emergency.
Can you just leave the key at the house when finished? Yes. If you request, we can leave your key in a determined location after our last visit. We don’t like to leave your key inside the house in case we need to make another visit because plans unexpectedly change. We also discourage leaving keys in mailboxes or under doormats for safety reasons. If we need to pick-up or drop-off a key, we charge an extra $5.00 per trip.
What times do you regularly visit our pet? Our daily schedule is as follows:
We cannot guarantee EXACT times you may request – though we try our best!
How long do you stay? Our average stay is 20-30 minutes per visit. The shorter visits are those which are more of a potty-break. If potty-breaks are all you need, a lower fee may be agreed upon. Other visits in which we are feeding, walking, putting them to bed, etc. last at least 30 minutes.
What if I need to make a last-minute reservation? Of course, the more notice the better. If your regular sitter in unavailable, having at least two weeks notice allows us to work through any scheduling conflicts. Due to the adjustments we make in our schedules to fit in last-minute reservations, we may charge an extra $15 if the reservation is made within 48 hours of the first visit.
We’re back! Should we let you know? Yes. We worry. Please call our office number (317) 570-0663 or E-mail us to let us know that you have arrived. Depending on the circumstances, we might give you a call if we haven’t heard from you. We just want to make sure that your pets are taken care if something unexpected would happen.
Daily Dog Walks - What if it’s raining, snowing or it’s very cold or hot outside? For our regular dog walking clients, if the weather is inclement, we will turn the dog walking visit into an in-house visit. Of course, we will let your dog outside to do its business, but we want to make sure your dog is healthy by avoiding heat stress, frostbite, and being totally drenched.
What about if the weather is inclement? In the event of inclement weather, we request on your contract the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pet’s health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.
Oops! I ran out of food. Can you buy some? If you need us to get some supplies, we can do that at your favorite pet store. We will charge a $15 trip fee plus leave you the receipt(s) showing the amount we need to be reimbursed.
What do you do with the pet waste? We will properly dispose of all pet waste. We do request that you provide plastic bags (or doggie poop bags) for this purpose and indicate where you would like these waste bags disposed.
What about fences? Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. We do not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the client’s animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.
Do we need a leash? Yes. We require all dogs to be on leash during outdoor walks.
What about interaction with other dogs or animals? Animal behavior can be unpredictable. We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them. We do not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Also, if one of our staff is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by our staff or the animals.
Oops! What happens if an accident happens? We will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, we will charge a reasonable fee for extra clean up time.
What do we need to provide for the pet sitter? The main things that we will need access to while pet sitting are the following: food, treats, toys, leash & collar, poop bags, garbage bags, litter & scooper, drying towel, paper towels, cleaning supplies, notepad & pen and any special medical instructions.
What if I return home early? If you return home early, please notify us immediately. If, however, you do not notify us of an early return and we make a trip and find you home, the regular per visit charge applies.
What if we need to cancel? We understand your plans change and we, generally, do not charge for cancellations with adequate notice. If you have to cancel any of your scheduled services just prior to the visit, we will charge the following:
What do you consider a holiday? The following days are considered “holidays” – New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Years Eve. For these days, there is an extra $5 charge for each visit.
Daily Dog Walks – What if I can cancel a visit? For our regular clients, if there is a change in the schedule, please let us know as soon as possible. If we are notified the DAY OF the visit, then the visit will still be charged. Please let us know at least 24 hours of the scheduled visit, so adjustments can be made.
When do I pay you? Our policy is to leave full payment in the home, to be picked up at the first visit of the pet sitting assignment. Daily dog walk clients pay each Monday for that week’s service.
If there is an emergency, you will take our pet to the vet, right? Of course. Your pet’s health is ultimately important. As part of the packet, you will sign a veterarian release form which gives us permission to take your pet to the vet for an emergency.
What if something happens to the pet sitter, is there a backup person? Yes, we have a backup person in place should an emergency happen. We can quickly shift appointments to someone else on our staff. Of course, this only is done in an emergency and you will be notified that a change has taken place. It is most important to know that your pet is being taken care of, even if the backup person has to fill in. Therefore, we request two keys from the client.
How do I make future reservations? We prefer going to our website and filling out our reservation form or sending an E-mail to firstname.lastname@example.org. This way, we have a printout of exactly the dates and times you need. You can also call our office at (317) 570-0663.
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